Refund Policy

This policy forms part of the Terms of Service between you and switchboard-ai.com. If the two conflict, the Terms of Service apply.

1. Billing

Subscriptions are billed in advance, monthly or annually, through our payment processor (Stripe). Each payment covers the billing period that follows it.

2. Cancellation

You can cancel at any time from your billing settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you keep access until then. We do not charge you again after cancellation.

3. Refunds

Fees already paid are not refunded for partial billing periods, unused time, or downgrades made part way through a period. If we charge you in error (for example a duplicate charge), we will refund the incorrect amount.

4. Your statutory rights

Nothing in this policy limits rights you have by law. Your statutory consumer rights under applicable Canadian provincial law are not affected. Where applicable, consumers in the EU or UK may also have a 14-day right to withdraw from a contract; if you have that right and ask us to start the service during the withdrawal period, you may be charged for the service supplied before you withdraw.

5. Enterprise plans

Enterprise plans are invoice-billed. Billing, cancellation and refund terms for Enterprise customers are set out in the applicable order form or contract.

6. Contact

For billing or refund questions, email ram@switchboard-ai.com.