Switchboard deploys specialized AI agents across every channel your customers use. Live in 2-3 business days. We build them, you run the business.
Switchboard Agent Router
Processing incoming messages
Engineered for high-throughput operational scale, sub-second deterministic multi-agent routing, and zero per-ticket penalties.
Autonomous triage for routine Tier-1 inquiries
Deterministic multi-agent execution pipeline
Dedicated PostgreSQL RLS schema partitions
Predictable flat platform licensing
Watch how Switchboard handles real customer conversations, automates triage, and coordinates workflows across your systems in real time.
Customer Lifecycle & Omnichannel Messaging: Inbound Messaging → AI Triage → CRM Sync → Automated Workflows
Explore Platform Tour blueprint
Interactive Product WalkthroughClick to watch
See how Switchboard coordinates unified inboxes, automated workflows, and CRM operations in real time.
WhatsApp, Instagram DM, Web Chat, and SMS merged into one sovereign inbox with sub-second AI triage.
Unified Inbox: Live WhatsApp inbound conversation triaged autonomously in 0.8s with full CRM context.
Switchboard acts as the intelligent orchestration layer between your customer channels, foundational LLM models, and backend business applications.
Single unified gateway across text and voice. Ingest phone calls, WhatsApp voice notes, SMS, and web chat. Transcribe audio in real time and route to specialized vertical agents in under 2 seconds.
Agents execute live read/write actions directly into Shopify orders, AthenaHealth EHRs, Encompass mortgage checklists, and Calendly—with full circuit-breaker safety.
Complete tenant data isolation, encrypted credentials at rest, custom tool tokens, and strict zero-model-training guarantees designed for regulated healthcare and enterprise operations.
Closed-Loop Circuit: Actions Synced Instantly Back to Channels < 1.8s
Isolated Multi-Tenancy HIPAA-Ready Zero Model Training
Eliminate queue wait times and missed after-hours leads. Routine inquiries, order lookups, and scheduling are resolved instantly with zero staff fatigue.
Built on event streaming, distributed Redis caching, and resilient queuing. Scale from 100 to 1,000,000 monthly interactions with flat platform pricing—no per-seat penalties.
Achieve 73% automated first-contact resolution, 40% reduction in appointment no-shows, and 3.4x faster response times with graceful human escalation.
From zero to production-grade AI customer operations without extensive engineering.
Link WhatsApp, SMS, Web Chat, or Email via one-click credentials.
Select turnkey industry playbooks or generate custom DSLs in natural language.
Live multi-agent routing with full unified inbox fallback for human oversight.
Select the tools in your current operational stack. Watch how multiple separate SaaS invoices, fragmented customer profiles, and brittle webhook bridges collapse into Switchboard.
Consolidate your entire stack into a single sovereign engine on PostgreSQL. Zero per-resolution penalty fees, zero seat markups, and unlimited scale.
Switchboard ships pre-built, production-tested AI workflow packs that connect your communication channels directly to your backend CRM and calendars.
Respond to incoming customer inquiries in under 2 seconds. The AI asks qualifying questions, captures budget and timing, and routes hot leads straight to your sales team with complete summaries.
Customers schedule, reschedule, or cancel appointments via natural conversation. Two-way calendar sync checks live availability and sends automated confirmation drips to prevent no-shows.
Resolve routine inquiries, order tracking, hours, and pricing instantly from your unified knowledge base. Escalates complex edge-cases seamlessly to human staff with full conversation history.
Automatically send timed post-visit or post-purchase check-ins. Delighted customers receive one-tap Google review links, while unhappy replies are routed privately to management for immediate recovery.
Replace tedious static PDF forms with guided conversational intake. Collect customer details, emergency contacts, photos, and preferences directly into your CRM or core practice management system.
Our team builds bespoke visual workflows, CRM integrations, and multi-agent coordination tailored specifically to your business processes.
Request Custom PackArchitecture Capacity Benchmarks
Modeled operational benchmarks and workflow blueprints illustrating enterprise scale capacity across regulated industries.
Turnkey Architecture Blueprint: A 200-clinic network deploys AI agents across WhatsApp and SMS for appointment reminders, intake forms, and post-visit follow-ups, achieving up to 60% wait-time deflection.
Turnkey Architecture Blueprint: A high-volume DTC brand with 2M annual orders deploys Switchboard agents for returns, order tracking, and product recommendations with tier-1 deflection.
Turnkey Architecture Blueprint: A commercial advisory group deploys agents across Instagram, WhatsApp, and web chat for intake triage, preliminary conflict screening, and CRM updates.
Demonstration Notice: Performance metrics and scenarios above are modeled reference architectures based on industry benchmark data.
Legacy incumbents penalize you when your AI succeeds — charging up to $0.99 per resolution plus steep seat taxes. See how flat-rate architecture impacts your bottom line.
Calculated using Intercom Essential ($39/seat) + Fin ($0.99/res), Zendesk Enterprise ($165/seat), and Switchboard flat platform licensing with zero per-resolution markups.
Saved directly from your operating budget by eliminating resolution fees and seat-based licensing.
Includes unlimited seats, 9 communication channels, and turnkey sector workflows.
Immutable Session Audits & RBAC
Row-Level Security (RLS) per Tenant
100% Sovereign Data Privacy Policy
Per-Tenant Key Salts & Cryptographic RLS
How we compare
Legacy helpdesks like Zendesk charge per seat; tools like Intercom charge per resolution. Switchboard ships the full stack — unified inbox, multi-agent routing, and multi-tenant ops — with zero resolution penalties.
| Feature | Switchboard | Intercom (Fin)Compare | Zendesk (AI)Compare |
|---|---|---|---|
Customer engagement Omnichannel inbox WhatsApp, Instagram, Facebook, Email, SMS, Telegram, Line, web — all in one view | |||
AI-powered auto-replies Autonomous agents responding with enterprise context, native RAG retrieval, and flat-rate operational predictability without per-resolution fees. | |||
Human handoff with context AI transfers to a human with full conversation history — no repeat | |||
CSAT, SLAs, and team management Real helpdesk features — not a chat widget pretending to be one | |||
AI & workflows Custom AI agents for your business Purpose-built agents tailored to your workflows — support, sales, booking, and more | |||
Multi-agent routing Switchboard routes to AI agents; competitors route to templates or human queues. | |||
Bring any LLM Claude, GPT-4o, Gemini, Mistral, Llama, DeepSeek — swap at will | |||
Knowledge base & RAG Upload docs, crawl sites, vector search — agents answer from your data | |||
Platform & ops Operator multi-tenancy Partner/agency features exist in helpdesks but not operator-grade isolation. Switchboard isolates billing, data, and workflows per tenant. | |||
LLM observability & tracing Trace every token, every tool call, every latency spike — built in | |||
MCP & plugin ecosystem Native MCP, webhooks, cron triggers, custom code, and extensible plugin tools | |||
Flat pricing, no per-seat fees One price for the whole platform — agents, channels, everything |
Every tier includes white-glove managed setup, custom agent configuration, and unified inbox routing.
Predictable flat platform for single-brand customer engagement.
For scaling multi-channel operations and multi-team workflows.
Dedicated single-tenant infrastructure or BYOC with custom SLA.
Everything you need to know about Switchboard and how it can transform your customer operations.
Tell us about your business and we'll tailor a live AI orchestration demo for your specific customer journeys.
