Skip to content
Architecture & Orchestration Layer

The AI Central Nervous System:
Multi-Agent Orchestration & BYOK

Switchboard bridges your customer communication channels, foundational LLM models, and backend business applications with sub-second latency, deterministic API tools, and complete data sovereignty.

Get DemoView 70+ Model Providers
Enterprise Architecture & Orchestration

How Switchboard Works:
The AI Central Nervous System

Switchboard acts as the intelligent orchestration layer between your customer channels, foundational LLM models, and backend business applications.

Input Control

Omnichannel Ingestion & Sub-2s Triage

Single unified gateway across text and voice. Ingest phone calls, WhatsApp voice notes, SMS, and web chat. Transcribe audio in real time and route to specialized vertical agents in under 2 seconds.

Deterministic Execution

Deep API Actions, Not Just Chat

Agents execute live read/write actions directly into Shopify orders, AthenaHealth EHRs, Encompass mortgage checklists, and Calendly—with full circuit-breaker safety.

Enterprise Security

Operator Multi-Tenancy & Data Isolation

Complete tenant data isolation, encrypted credentials at rest, custom tool tokens, and strict zero-model-training guarantees designed for regulated healthcare and enterprise operations.

INBOUND CUSTOMERS·9 OMNICHANNEL INLETS
Live Web ChatWhatsApp & Voice NotesPhone & Voice AISMS / Two-Way TextEmail InboxesInstagram DMFacebook MessengerTelegramCustom Webhooks & API
Inbound Direct Reply
switchboard-ai.comOrchestration CoreActive Sub-Second Routing
Multi-Agent Router
Sub-2s intent triage
Voice AI & Audio Notes
Twilio Voice + Whisper STT
Company Brain (RAG)
Entity & insight memory
AI Engine Scenarios
Visual DSL workflows
Deterministic Tools
Two-way read/write APIs
Smart Human Handoff
Context-rich agent handoff
Reasoning Synthesis
FOUNDATION MODELS & CLOUD AIUNIVERSAL RUNTIME
OpenAI(GPT-6 / GPT-5.6)Claude(Opus 5.5 / Sonnet 5)Gemini(3.8 Flash / 3.1 Pro)DeepSeek(V4 Pro / Flash)xAI(Grok 4.6)Bedrock(AWS VPC)Azure OpenAI(HIPAA SLA)Groq(500 tok/s)Ollama(On-Prem)Qwen(3.7 Max)Mistral(Magistral Medium)Cohere(Rerank v4)View all 70+ providers & BYOK →
Tool Call Action Output
DETERMINISTIC INTEGRATION ENGINE (WORKFLOW RUNTIME)640+ ENTERPRISE CONNECTORS
Autonomous Integration EngineDeterministic Action RuntimeSelf-Hosted Headless Runtime · 440+ Connectors · Bull Queue Mode
Salesforce(CRM)HubSpot(CRM)Zendesk(Support)Intercom(Chat)Shopify(Commerce)Stripe(Billing)QuickBooks(Finance)NetSuite(ERP)Slack(Ops)MS Teams(Ops)Jira(Tickets)Linear(Issues)Notion(Knowledge)Airtable(Bases)PostgreSQL(Database)Snowflake(Warehouse)Twilio(Voice/SMS)AthenaHealth(FHIR EHR)Clio(Legal)Motive(Fleet)Explore all 640+ enterprise connectors across our ecosystem →
Closed-Loop Circuit:Actions Synced Instantly Back to Channels < 1.8s
Isolated Multi-Tenancy HIPAA-Ready Zero Model Training
Continuous Coverage

Always Available 24/7/365

Eliminate queue wait times and missed after-hours leads. Routine inquiries, order lookups, and scheduling are resolved instantly with zero staff fatigue.

Scalable Infrastructure

High-Throughput Enterprise Scale

Built on event streaming, distributed Redis caching, and resilient queuing. Scale from 100 to 1,000,000 monthly interactions with flat platform pricing—no per-seat penalties.

Measurable Impact

Proven Operational ROI

Achieve 73% automated first-contact resolution, 40% reduction in appointment no-shows, and 3.4x faster response times with graceful human escalation.

Universal AI Engine Model Runtime

100% Model Agnostic:
Supports All 70+ AI Model Providers & BYOK

Switchboard does not lock you into any single AI lab. Connect your own API keys (BYOK), route dynamically between frontier reasoners and cost-optimized models, or run 100% air-gapped on private infrastructure.

Zero Token Markup & BYOK

Use your existing enterprise contracts with OpenAI, Anthropic, or AWS Bedrock. Zero markup on your model tokens.

Dynamic Multi-Agent Routing

Route complex triage to Claude Opus 5.5 / GPT-6, high-frequency chat to Gemini Flash / Groq, and audio transcription to Whisper.

Private On-Prem & Open-Source

Host DeepSeek V4 or Llama 4 on Ollama, Xinference, or any custom OpenAI-compatible vLLM cluster behind your firewall.

  • OpenAIFrontier ReasoningIndustry-standard multimodal & reasoning intelligenceGPT-6 Sol · GPT-6 Luna · GPT-5.6 · o3-pro
  • AnthropicExtended ThinkingNuanced instruction following, long context & coding precisionClaude Opus 5.5 · Claude Sonnet 5 · Claude Haiku 4.5
  • Google GeminiMassive 2M ContextSub-second multimodal reasoning and native search groundingGemini 3.8 Flash · Gemini 3.1 Pro · Gemini 3.5 Flash-Lite
  • DeepSeekOpen ReasoningState-of-the-art open-weights reasoning & MoE architectureDeepSeek V4 Pro · DeepSeek V4 Flash
  • xAI (Grok)Real-Time SynthesisTruth-seeking reasoning engine with real-time world knowledgeGrok 4.6 · Grok 4.5 · Grok Code Fast 1
  • Mistral AIEfficient Open WeightsHigh-performance European frontier models with frontier efficiencyMagistral Medium · Mistral Medium · Codestral · Pixtral Large
  • Meta LlamaOpen Source BenchmarkUbiquitous open ecosystem foundation hosted on your choice of cloudLlama 4 Maverick · Llama 4 Scout · Llama 3.3 8B
  • AWS BedrockAWS Private VPCZero egress fee, fully managed frontier models inside your AWS boundaryClaude 5 on Bedrock · Amazon Nova · DeepSeek · Qwen
  • Azure OpenAIEnterprise SLADedicated Microsoft cloud infrastructure with strict HIPAA/SOC2 complianceYour Azure OpenAI deployments
  • Azure AI StudioModel CatalogAccess to Phi-3, Mistral, and open frontier models on Azure computeAzure AI Foundry catalog deployments
  • Google Cloud Vertex AIEnterprise GCPUnified Google Cloud machine learning platform with custom fine-tuningGemini on Vertex · Claude Sonnet 5 (Vertex) · Claude Opus 4.8 (Vertex)
  • AWS SageMakerCustom EndpointsHost proprietary weights, fine-tuned LoRAs, and private inference clustersCustom Endpoints · JumpStart Models
  • Oracle Cloud (OCI)Bare Metal AIHigh-performance cluster infrastructure with dedicated RDMA networkingCohere on OCI · Llama on OCI
  • NVIDIA NIMTensorRT-LLMStandardized microservices accelerated by NVIDIA AI EnterpriseSelf-hosted NIM microservices
  • NVIDIA API CatalogHosted CatalogHosted NVIDIA API catalog endpoints for open and partner modelsNemotron-4 340B · Llama 3.1 405B · DeepSeek R1
  • Groq500+ tok/s LPUUltra-fast Language Processing Unit (LPU) silicon for instantaneous triageGPT-OSS 120B · Llama 4 Maverick · Kimi K2 · Whisper Large v3 Turbo
  • Together AIServerless SpeedSub-second cold starts with flash-attention cloud cluster inferenceOpen-weight catalog, user-configured
  • Fireworks AIUltra Low LatencyCompound AI system serving with sub-100ms time-to-first-tokenLlama 3.1 405B · Qwen 2.5 72B · FireFunction v2
  • SambaNova SystemsDataflow SN40LFull-precision frontier reasoning at 400+ tokens per secondMiniMax M3 · DeepSeek V3.2 · GPT-OSS 120B · Llama 3.3 70B
  • OpenRouterUniversal AggregatorSingle API endpoint routing intelligently to 200+ models with auto-fallbackGPT-5.6 Sol · GLM-5.2 · Mixtral 8x22B
  • ReplicateCloud ContainersServerless model hosting with pay-per-second hardware provisioningCustom model versions
  • SiliconFlowHigh ConcurrencyCost-optimized serverless inference engine with high token throughputGLM-5.3 · GLM-5.2 · Qwen QVQ 72B
  • Novita AILow Cost APIScalable serverless GPU cloud optimized for conversational workflowsDeepSeek R1 · DeepSeek V3 · Llama 3.3 70B
  • PerfxCloudAccelerated APITurnkey enterprise inference nodes with dedicated bandwidth guaranteeLlama 3.1 405B · Qwen 14B · Yi-Coder 9B
  • RegoloEuropean PrivacyGDPR-compliant European serverless inference clusterGPT-OSS 120B · Qwen3 Coder 30B · Llama 3.3 70B · Phi-4
  • CometAPIMulti-Model HubUnified multi-cloud model gateway with automated route failoverGPT-4o Transcribe · GPT-4o mini TTS · text-embedding-3-large
  • DeerAPIHigh AvailabilityRedundant cloud API connector with integrated token telemetryGPT-4o Transcribe · GPT-4o mini TTS · text-embedding-3-large
  • AIHubMixGlobal EdgeEdge-distributed inference endpoints with low regional latencyGPT-6 Sol · GPT-5.6 · 276 bundled LLMs
  • GMI CloudNVIDIA H100 FleetSpecialized GPU cloud providing bare-metal compute for generative AIGPT-5.4 · Claude Opus 4.6 · GLM-4.6
  • TokenerUnified GatewayOne key for frontier and open-weight modelsKimi K3 · DeepSeek V4 Pro · GPT-5.6 · GLM-5.2
  • OpenCode GoCoding GatewayGateway tuned for coding and agentic workloadsGrok 4.7 · GLM-5.3 · GPT-6 Luna
  • OllamaLocal On-PremisesRun state-of-the-art models entirely on your own workstations or serversLlama 4 · DeepSeek · Qwen3 · GPT-OSS
  • XinferenceDistributed XorbitsCluster serving for LLMs, embeddings, and multimodal models on bare metalQwen3 · GLM · BGE · Whisper
  • LocalAIDrop-in OpenAISelf-hosted, air-gapped OpenAI-compatible API without cloud GPU dependenciesLlama.cpp · Whisper · Piper TTS
  • OpenAI API CompatibleAny vLLM / TGI GatewayConnect ANY proprietary or self-hosted endpoint implementing OpenAI REST specvLLM Server · Hugging Face TGI · SGLang
  • GPUStackHeterogeneous ClustersManage Apple Silicon, NVIDIA, and AMD GPUs under one private cluster orchestratorLlama 4 · DeepSeek · Qwen3
  • Hugging Face HubCommunity WeightsDirect integration to 500,000+ open models, datasets, and serverless inferenceAny Hub inference endpoint
  • Hugging Face TEIText Embeddings InferenceLightning-fast HuggingFace container for high-throughput vector extractionbge-large-en-v1.5 · gte-large · e5-mistral-7b
  • Triton Inference ServerNVIDIA ProductionMulti-framework enterprise model serving across CPU and GPU hardwareTensorRT Engines · ONNX Models · PyTorch Weights
  • OpenLLMBentoML FrameworkProduction serving framework with one-command containerization and Kubernetes deployLlama · Mistral · Gemma
  • Vessl AIMLOps PlatformHybrid cloud and multi-cloud GPU orchestrator for enterprise pipelinesPrivate Custom LLMs
  • LemonadeEdge AIEmbedded inference designed for local mobile and smart device hardwareLocal GGUF / ONNX models
  • Alibaba Tongyi (Qwen)Qwen3.7World-class bilingual coding, mathematics, and long-context capabilitiesQwen3.7 Max · Qwen3.7 Plus · Qwen3.7 Flash · Qwen3 Coder Plus
  • Baidu Wenxin (ERNIE)Enterprise ERNIE X1Industry-leading Chinese semantic comprehension, logic, and enterprise searchERNIE X1 Turbo · ERNIE 4.5 Turbo · ERNIE Speed Pro
  • Zhipu AI (GLM)GLM-4 FrontierAdvanced bilingual reasoning, function calling, and multimodal visual reasoningGLM-5.3 · GLM-5.3 Flash · GLM-5V Turbo
  • Moonshot AI (Kimi)2M Context WindowPioneering ultra-long context document analysis and deep conversational recallKimi K3 · Kimi K2.7 Code · Kimi K2.6
  • 01.AI (Yi)Yi-LightningHigh-parameter efficiency bilingual models from Kai-Fu Lee's frontier labYi-Lightning · Yi-Medium · Yi-Vision
  • Tencent HunyuanEnterprise MoETencent's massive trillion-parameter foundation model integrated with enterprise toolsHunyuan-T1 · Hunyuan-TurboS · Hunyuan-Large
  • MiniMaxABAB 6.5 & VoiceMoE reasoning foundation paired with real-time expressive speech generationMiniMax-M3 · MiniMax-M2.7 · Speech 2.6 HD
  • ByteDance VolcengineDoubao LLMHigh-concurrency foundation powering TikTok and enterprise ByteDance ecosystemDoubao Seed Code · Seedream 5.0 · DeepSeek V4 Pro · GLM-5.3 Flash
  • Volcengine MaaSManaged ServiceManaged enterprise cloud platform for high-throughput model executionDoubao endpoints, user-configured
  • StepFunStep-1 / Step-2Next-gen MoE multimodal understanding and step-by-step mathematical reasoningStep-5 Preview · Step-3.7 Flash · StepAudio 3
  • Baichuan AIHealthcare & FinTechHigh-precision vertical model optimized for medical terminology and financeBaichuan-M3 Plus · Baichuan4 Turbo · Baichuan4 Air
  • ChatGLMBilingual StandardPioneering open foundation model with extensive tool-calling capabilitiesChatGLM3-6B · ChatGLM3-6B-32K
  • ModelScopeAlibaba CommunityAlibaba's premier open-source model community and inference endpointsGLM-5 · GLM-4.7 Flash · ERNIE 4.5 300B · QwQ-32B
  • Gitee AIOpen Source CloudCloud computing and model serverless API for domestic developer ecosystemsGPT-OSS 120B · QwQ-32B · GLM-4 9B
  • Huawei Cloud MaaSAscend AI CloudCloud infrastructure native to Huawei Ascend AI accelerators and NPU clustersGLM-5.2 · DeepSeek V4 Pro · DeepSeek V3.2
  • Huawei Cloud MaaS HKInternational NodeHong Kong availability zone offering global low-latency interconnectsDeepSeek V3.2 · DeepSeek V3.1 · Qwen3 32B
  • UpstageSolar Mini / ProKorean frontier leader renowned for Document AI and high-precision RAGSolar Mini · Solar Embedding Large
  • 360 ZhinaoSecurity AICybersecurity-specialized foundation model with robust safety guardrails360GPT2 Pro · 360GPT Turbo
  • Ant LingAnt Group FinTechFinancial intelligence and compliance-hardened language engineLing-3.0 Flash · Ling-2.6 1T · Ring-2.6 1T
  • BytePlusByteDance GlobalInternational enterprise cloud services with Doubao and vision modelsSeedance 2.0 · Seedream 5.0 · Seedance 1.5 Pro
  • MimoMultimodal EngineLightweight conversational agent architecture with fast visual reasoningMiMo V2.5 Pro · MiMo V2.5 · MiMo V2 Flash
  • LongcatLong ContextHigh-efficiency context window scaling for legal and academic corporaLongCat 2.0
  • CohereRerank v4 & EmbedEnterprise search accuracy benchmark with multilingual neural rerankingCommand A · Rerank v4.0 Pro · Embed v4.0
  • Voyage AICustom EmbeddingsPrecision embeddings tailored for financial filings, legal docs, and source codevoyage-4-large · voyage-context-4 · rerank-2.5
  • Jina AI8K Context EmbeddingsLong-sequence embeddings, universal reranking, and web reader APIsjina-embeddings-v4 · jina-reranker-v3 · jina-clip-v2
  • Nomic AIMatryoshka VectorsFully reproducible open weights embedding models with flexible dimension truncatingnomic-embed-text-v1.5
  • Mixedbread.aimxbai EmbeddingsHigh-density dense and binary embeddings optimized for sub-millisecond retrievalmxbai-rerank-large-v2 · mxbai-embed-large-v1
  • Fish AudioZero-Shot TTSUltra-expressive neural text-to-speech with emotion and accent cloningFish Speech 1.6 · S1
  • FunASRReal-Time STTEnterprise speech recognition toolkit with voiceprint diarizationFun-ASR Nano · SenseVoice · Paraformer
  • Tencent Cloud ASRSpeech RecognitionReal-time speech-to-text for voice channelsTencent Cloud ASR
  • Typesafe AIIntent ClassifierLightweight model specialised for question classificationJEV 1.13 question classifier

Need a Private Fine-Tuned or Custom Endpoint?

Connect any model server (vLLM, TGI, SGLang, FastChat, LMDeploy) via the universal OpenAI API compatible bridge.

100% Compatible
Turnkey Deployment Pipeline

From zero to production-grade AI customer operations without extensive engineering.

Live in days, not quarters

01

Connect Channels

5 minutes

Link WhatsApp, SMS, Web Chat, or Email via one-click credentials.

02

Pick or Build Scenarios

Day 1

Select turnkey industry playbooks or generate custom DSLs in natural language.

03

Deploy & Orchestrate

Instant

Live multi-agent routing with full unified inbox fallback for human oversight.

Deployment Topologies

Deploy Where Your Compliance Demands: SaaS, VPC, or BYOC

From turnkey multi-tenant SaaS to 100% air-gapped VPCs in your own AWS/GCP account. Switchboard adapts to your corporate infosec and data residency requirements.

Turnkey SaaS

Multi-Tenant Shared Cloud

Production-ready within 24 hours. Fully managed multi-tenant cluster with strict PostgreSQL schema isolation and AES authenticated envelope encryption.

  • Zero infrastructure maintenance
  • Isolated PostgreSQL schemas per tenant
  • Managed Twilio & Meta API webhooks
  • Standard 99.9% target SLA
View Platform Pricing
Enterprise Recommended

Dedicated VPC Cloud

Dedicated isolated compute and database cluster provisioned in your chosen cloud region with private VPC peering and custom SLA guarantees.

  • Dedicated PostgreSQL & Redis instances
  • Custom AWS / GCP private VPC peering
  • Custom SLA, by contract
  • HIPAA BAA execution roadmap (Early Access)
Request Dedicated VPC Scope
100% Data Residency

Self-Hosted BYOC (Your Cloud)

Deploy the complete Switchboard stack directly into your own AWS, Azure, or GCP infrastructure under your existing cloud security agreements.

  • Customer-managed AWS/GCP account
  • 100% data residency & customer KMS keys
  • Runs under customer's own cloud BAAs
  • Air-gapped VPC inference compatible
Explore BYOC Architecture
Enterprise Risk & Governance

Architected for Regulated Operators: Zero Compromise

Customer operations touch sensitive business data. Switchboard is engineered with strict database isolation, contractual zero-training guarantees, and an enterprise compliance roadmap.

Healthcare & Clinical Architecture

HIPAA & BAA Roadmap

Engineered with gateway de-identification protocols, audit-log scrubbing, and deterministic clinical triage rules. Formal Business Associate Agreement (BAA) execution and dedicated VPC peering are coming soon for Dedicated Cloud and BYOC tiers.

Coming Soon
Enterprise Governance

SOC 2 Type II In Progress

Immutable append-only audit trails for every conversation, role-based access control (RBAC), and continuous cloud posture monitoring actively built into our infrastructure.

Audit Prep Active
100% Sovereign Data Privacy

Zero Model Training

Customer proprietary business data, knowledge bases, and message payloads are never retained or used to train foundation models across any provider.

Guaranteed Policy
Defense-in-Depth Storage

PostgreSQL Schema Isolation

Dedicated schema isolation per tenant with row-level security (RLS) policies. Sensitive API keys are sealed using AES authenticated envelope encryption with unique per-tenant salts.

Production Standard
Technical Specifications

Engineering Primitives: Isolation, Telemetry & Determinism

Engineered from the metal up for mission-critical operations. Every tenant runs within isolated memory and database boundaries with full audit observability.

PostgreSQL Schema Isolation & RLS

Dedicated database schema partitions per tenant with row-level security (RLS) policies. Sensitive API keys and credentials sealed using AES authenticated envelope encryption with unique per-tenant salts.

Cryptographically Enforced RLS Isolation

Sovereign Integration Engine

Deterministic tool execution runs via a dedicated headless integration engine in queue mode. Inbound and outbound actions verified with HMAC-SHA256 signatures, Redis atomic deduplication, and circuit-breaker guardrails across 640+ connectors.

640+ connectors · Zero data leak

Full-Stack OpenTelemetry Tracing

Distributed trace spans across every message hop. Real-time token consumption metrics, P95 intent latency tracking, and Grafana Faro browser session performance telemetry.

Sub-millisecond spans

Ready to Architect Your Customer Operations?

Schedule a technical architecture deep dive with our engineering team to review multi-agent topologies, CRM integrations, and turnkey playbooks.

Get DemoExplore Industry Blueprints